This Refund & Cancellation Policy governs how Killoria Battle, operated by AnshuLab, handles entry fee refunds, match cancellations, prize distributions, and withdrawal requests. By participating in any tournament or using wallet features on the platform, you agree to this policy.
Please read this policy carefully before joining any paid tournament or initiating any wallet transaction.
1. Tournament Entry Fees
When you join a paid tournament on Killoria Battle, the declared entry fee is deducted from your in-app wallet balance. Entry fees are used to fund the prize pool and platform operational costs.
- Entry fees for free tournaments are always ₹0 and no wallet deduction occurs.
- For paid tournaments, the exact entry fee amount is clearly displayed before you confirm your participation.
- By clicking "Join" or equivalent confirmation, you acknowledge and accept the entry fee deduction.
2. Match Cancellations by Killoria Battle
Occasionally, Killoria Battle may need to cancel a scheduled match due to circumstances such as:
- Insufficient number of participants to start the tournament.
- Technical issues or server problems on the platform side.
- Unforeseen circumstances that prevent the match from being conducted fairly.
In all such cases where Killoria Battle cancels a match, every participating user who paid an entry fee will receive a full refund of their entry fee credited back to their in-app wallet. Refunds for platform-cancelled matches are processed promptly.
3. No-Show & User Failures
If a user has registered for a tournament but fails to join the game room or participate in the match for any personal reason, no refund will be provided. This includes, but is not limited to:
- Forgetting to join the room before the match starts.
- Internet connectivity issues on the user's end.
- Device problems or game crashes caused by the user's device.
- Being disqualified for submitting incorrect game credentials (UID / in-game name).
- Voluntarily leaving the lobby or the match before completion.
We strongly recommend joining the game room at least 10 minutes before the scheduled match start time to avoid any technical difficulties.
4. Prize Money Distribution
Tournament prizes, kill rewards, and placement bonuses are credited to the winner's in-app wallet shortly after the match concludes and results are verified by our administrative team.
- Prize amounts are clearly specified in each tournament's details before you join.
- Prizes are awarded based on verified match data — kill counts and placement rankings.
- In the event of a disputed result, Killoria Battle's administrative decision is final.
- If a prize is not credited within a reasonable time after match completion, please contact our support team for assistance.
5. Withdrawal Policy
Earnings accumulated in your Killoria Battle wallet can be withdrawn to your preferred UPI-supported payment method. The following conditions apply:
- Supported Methods: UPI, Google Pay, PhonePe, Paytm, and other UPI-compatible payment applications.
- Processing Time: Withdrawal requests are typically processed within 24 to 48 hours of submission.
- You must ensure your UPI ID and payment details are accurate before submitting a withdrawal request. Killoria Battle is not responsible for failed transfers due to incorrect information provided by the user.
- Withdrawal requests are subject to review. Requests associated with accounts found to be in violation of our Terms & Conditions or Fair Play Policy may be declined.
- Minimum and maximum withdrawal limits may apply and will be specified in the app at the time of withdrawal.
6. Wallet Balance
Your Killoria Battle wallet balance is maintained solely within the platform and is not transferable to other users. Wallet balances carry no cash equivalent outside of the platform's withdrawal system.
In the event of account suspension or termination due to policy violations, all wallet balances and pending withdrawal requests may be forfeited without prior notice.
7. How to Request a Refund or Report an Issue
If you believe you are entitled to a refund under this policy (e.g., for a platform-cancelled match), or if you experience any issue with your withdrawal or prize credit, please contact our support team within 48 hours of the incident:
Platform: Killoria Battle
Operated by: AnshuLab
Email: support@killoriabattle.com
Telegram: t.me/killoriabattle
Please include your in-app username, the tournament name/ID, the match date, and a brief description of the issue. Our team will review your request and respond within 3–5 business days.
8. Changes to This Policy
Killoria Battle reserves the right to modify this Refund & Cancellation Policy at any time. Updates will be reflected on this page with a revised effective date. Continued use of the platform after any changes constitutes your acceptance of the updated policy.